At first Internet Marketing was aimed at a broad audience, seeking business across the Internet’s whole spectrum. But in recent years, local businesses with brick and mortar stores have discovered Internet Marketing is essential for themselves. They can use Internet Marketing to hold their market share against rapidly growing online businesses such as Amazon. Since so many people now shop online, you can make your local business visible to them over the Internet. The Internet has largely replaced the old, paper local directories. If you have not yet built a website to support your local business, it is time to start.
Even on traditional advertising vehicles such as your business card or your letterhead, or in newspaper or radio ads, you should always include your web address. More people will reach you by this means than by phone or by stopping in your store. Give them needed information on the web: products you sell, prices and warranties, directions to your store, and store hours. This is how local businesses are fighting back against online retailers. Many local retailers are offering to match online prices. It’s all about survival.
Send out regular press releases when your business offers a new product, changes hours or policies, or offers a special deal. Submit product feeds to shopping comparison websites and search engines. Your local business information can be seen alongside that of giant online retailers.
If you belong to a local chapter of a business association such as the Chamber of Commerce, link their website with yours. As a member, your business should appear on their site. This will bring customers, and establish your credibility. You are not a fly-by-night operation. You also want to be listed with the Better Business Bureau and any association of local retailers in your area. Make sure your company’s URL appears on their websites.
Use email marketing based on a list of current and past customers. Always offer them an opt-out option. You don’t want to irritate customers with persistent emails they don’t want to receive. But you can make your emails welcome by using them to offer special sales, rewards programs for frequent buying, coupons and other incentives.
Do not rely on email address lists bought over the Internet. Most of these are useless, and may lead to annoying rather than attracting customers.
Instead, gather an email address list by using your website. Encourage visitors to sign up for emails by offering the incentives mentioned above. Make it clear they can opt out if they later decide they do not want to be on your email list.
Set up a social media site for your business. High traffic here will keep current customers informed about your business offers and encourage visitors to spread the word to their friends.
Local retailers with bricks and mortar stores and the large online retailers are beginning to blend and merge. Local stores absolutely need an online presence. At the same time, online retailers are increasingly adding kiosks in local stores, or even building some bricks and mortar stores. Instead of fearing Internet competitors, you can reap the rewards of Internet Marketing for your local business.